FAQ


What is masklab™️?

masklab™️ was founded in March 2020 by converting an old warehouse in Hong Kong into an ISO-certified cleanroom with two state-of-the-art NCM machine from Taiwan. We are currently able to produce up to 100,000 surgical masks a day.

Who is behind masklab™️?

masklab™️ was founded by 3i Corporation, a Hong Kong company in the manufacturing business since 1998 with US branch company 3i Products. Our most recent products were in the outdoor furniture and cushions category, which gave us experience with non-woven fabrics, the same materials used in mask-making.

Why are you called masklab™️?

Prior to making masks, we were a metrics-driven manufacturer who obsessed over engineering the highest quality products. Mask-making is a new endeavor for us, but we have brought the same type of fastidiousness to the craft. We believe mask producers should have the attention-to-detail on par with scientific laboratories, hence the name masklab. To stay true to the name, we have outfitted the factory with Hong Kong's first automated filter tester so that we can verify the quality of every batch of our filters. 

How do I contact masklab™️?

If you have any general inquiries or feedback, the best way would be to send an e-mail to hello@masklab.us. We’re available to help from Monday to Friday, 9AM—6PM.  


Product

What is the standard of masklab™️ 3-ply surgical face mask?

masklab™ 3-ply surgical face mask products have been tested by two labs to two different standards: Eurofins for EU's EN 14683, and Nelson Labs for US's ASTM F2100.

Our products have achieved EN 14683's highest level of Type II R and ASTM F2100 Level 3. You may view the full test reports here.

What is the standard of masklab™ Korean-style Respirators (KF Series)?

masklab™ KF products have been tested by two labs to two different standards: SGS for the most stringent EU PPE mask standard EN 149, and STC for US's standard ASTM F2100.

Our products have achieved EN 149 FFP2 and ASTM F2100 Level 3. You may view the full test reports here.

Who tests masklab™ products and how can I trust them?

masklab™ products are tested by SGS, Eurofins, Nelson Labs, and STC.

SGS is one of the world's leading inspection, verification, testing and certification company. You may learn more about them on their website or on Wikipedia.

Eurofins is one of Europe's leading testing laboratories. Its size is comparable to that of SGS. It is 1 of 12 labs named on EA's accredited labs list for EN 14683. You may learn more about them on their website or on Wikipedia.

Nelson Labs is the leading global provider of laboratory testing, and is one of the world's first and only provider of the Particle Filtration Efficiency: Latex Particle Challenge Test. Their main laboratory is in Salt Lake City, Utah, United States. You may learn more about them on their website.

STC, Hong Kong Standards and Testing Centre, was established in 1963 as Hong Kong’s first independent and not-for-profit Testing, Inspection and Certification organization. You may learn more about them on their website.

Order & Shipping

When will my order be shipped?

We promise to ship in your orders in 48 hours. For more details on how long it would take to get to you, check out our Shipping Policy.

How can I pay for my order?

We accept all major credit and debit cards, Apple Pay and Google Pay as well as bank transfer. 

How can I cancel my order?

If your order has already shipped, it may not be possible to cancel. Please email us at hello@masklab.us, we’ll assist you to the best of our ability.